Legal Information

Our Commitment to Your Privacy

At Faith Havens, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

"And whatever you do, whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him." - Colossians 3:17

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Senior age verification and eligibility documentation
• Payment information for donations (processed securely through third-party payment processors)
• Information you provide when requesting services or support
• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Verify senior eligibility and coordinate CMS compliant services
• Provide and improve our senior housing assistance services
• Process donations and maintain donor records
• Respond to your inquiries and requests
• Send you updates about our mission and activities (with your consent)
• Comply with legal obligations and HIPAA requirements
• Protect against fraud and ensure security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With CMS and healthcare providers for benefits coordination
• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights and safety
• With your explicit consent
• In connection with a merger, acquisition, or sale of assets

HIPAA Compliance

Faith Havens complies with HIPAA regulations and CMS requirements regarding the protection of your health information. We maintain strict safeguards to protect your medical and senior care-related information and only share it with authorized parties for treatment, payment, and healthcare operations.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of receiving communications from us
• Withdraw consent for data processing
• Receive a copy of your health information under HIPAA

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: